Confirm your terms before payment
Cancellation deadlines, charges and refund eligibility must be provided in your written quotation or at checkout before you pay. If these terms are missing, ask our team to clarify them before completing a booking.
Weather and sea conditions
Routes, timings and beach landings may be affected by conditions on the day. If a departure cannot proceed, contact the team to discuss the available rescheduling or refund arrangements for your booking.
Request a change
Contact us with your name, booking or order reference, departure date and the change you need. A change is effective only once the team confirms it. Refunds, where approved, are processed through the applicable payment method and provider.
Operator note: Replace this introductory policy with your actual cancellation windows, charges, no-show rules and refund process before enabling paid departures.